Frequently asked questions

Most clinics are fully live within 24 hours of signing up. We handle the initial setup during a free onboarding call · no IT knowledge required.

No. Teliyadu OralOS is entirely web-based for clinic staff. The patient-facing side is a mobile app patients download themselves. Nothing to install on your clinic computers.

Yes. We support bulk import from Excel and CSV files. Our team assists with the migration at no extra cost during onboarding.

Just a computer or tablet with an internet connection, your clinic's basic information, and a list of your providers. We take care of everything else.

Yes · book a free demo and we'll set up your clinic workspace on the spot, so you can see everything live.

No. Setup, data migration, and onboarding are free on every plan, and there are no per-patient charges.

We bill in Ethiopian Birr (ETB), Kenyan Shilling (KES), Ugandan Shilling (UGX), Tanzanian Shilling (TZS), Rwandan Franc (RWF), and South Sudanese Pound (SSP). Contact us if your country isn't listed.

Yes, anytime. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of the next billing cycle.

Paying annually gives you 1 month free · about an 8% effective discount. Annual invoices can be paid by bank transfer or mobile money.

Yes · no long-term contracts on monthly plans. Cancel before your next billing date and you won't be charged again. Your data export is always free.

Chapa (Ethiopia), M-Pesa (Kenya), MTN Mobile Money (Uganda/Rwanda), and cash. We're adding more payment gateways regularly.

Yes · Teliyadu OralOS is designed offline-first. Core features like patient records, appointments, and charting work without internet. Data syncs when connectivity is restored.

Yes. Patients can download the app on iOS or Android to book appointments, view their balance, and receive push reminders. It's included in all plans.

Yes. Teliyadu OralOS supports concurrent users. Each dentist sees their own calendar and patient list, while receptionists and admins have a full overview.

Yes. Automated reminders are sent 24 hours before each appointment. Clinic and Enterprise plans include reminder SMS.

Each clinic gets its own dedicated, private database on secure cloud infrastructure. No other clinic can access your data · schema-level isolation, not just row-level filtering.

Yes. Automated daily backups run on all clinic data. Backups are stored on encrypted, geographically redundant infrastructure.

Only the users you add to your clinic account. Role-based access control lets you limit what each team member (Admin, Dentist, Receptionist) can see and do.

Your data remains accessible for 30 days after cancellation. You can export everything at any time · CSV exports of patient records, invoices, and reports are always free.

Email support@teliyadu.com. We respond within one business day. Clinic plan subscribers get priority response. Enterprise clients have a dedicated account manager.

Yes · free for all plans. We schedule a live onboarding call to walk your team through the system and make sure you're confident before going live.

Absolutely. Book a free 30-minute demo and we'll walk through the full system live, tailored to how your clinic works.